Contact Us

Contact Us.

We are here to help.

To ensure that your issues are resolved promptly, we STRONGLY RECOMMEND looking at the help articles and the FAQs before you request support. Click the Help button at the bottom right to get your answers fast. You can create a support ticket if your question is not answered. To ensure that our support staff can resolve your issue in a timely fashion, email support at eFile360.com with a clear and concise message. While we make our best effort to respond to all requests promptly, please note that our response could be delayed during the busy filing season because of the high volume of submissions.


Do you have questions about our services? Our Frequently Asked Questions (FAQs) page may answer them. Our FAQ page has in-depth information on commonly asked questions and could already have the answers to your questions.

Having issues uploading your file?

If you have issues uploading your data using our Excel template file and need our help, you can send us your file. We will upload your data for you or let you know the issue with your file. Please allow us enough time; we cannot support the last moment and rush request. Click here to Share Your File(s).

Contact By Email:

(Email is the preferred channel for getting prompt support).

support at eFile360.com

Customer Service Hours

Monday-Friday, 8:30 a.m. to 5:30 p.m. EST
Saturday-Sunday, Closed

Reach us via snail mail:

6555 Sugarloaf Pkwy., Ste. 307-266
Duluth, GA-30097